Terms and Conditions for Alfa Tours Egypt
Please read the following Terms and Conditions carefully as they govern the relationship between you (the customer) and Alfa Tours Egypt (the tour agency) regarding the use of our services and participation in our tours. By booking a tour or using our services, you agree to be bound by these terms.
- Booking and Payment:
a. To make a booking, you must provide accurate and complete information as requested in the booking process. Any errors or omissions may result in the cancellation or rescheduling of your booking.
b. A deposit or full payment may be required at the time of booking, depending on the specific tour or service. The payment terms will be communicated to you during the booking process.
c. All payments must be made in the currency specified by Alfa Tours Egypt and are subject to any applicable fees or charges imposed by banks or payment processors. - Cancellations and Refunds:
a. Cancellation requests must be submitted in writing to Alfa Tours Egypt. The cancellation terms and applicable fees will depend on the specific tour or service booked and will be communicated to you at the time of booking.
b. Refunds, if applicable, will be processed according to the cancellation policy and may be subject to administrative fees and deductions for any non-refundable expenses incurred by Alfa Tours Egypt. - Changes and Amendments:
a. Alfa Tours Egypt reserves the right to make changes or amendments to the tour itinerary, accommodation, transportation, and other aspects of the tour as necessary. We will make reasonable efforts to notify you of any significant changes in advance.
b. In the event of unforeseen circumstances or force majeure events (e.g., natural disasters, political unrest), Alfa Tours Egypt may need to modify, reschedule, or cancel the tour. In such cases, we will make reasonable efforts to provide suitable alternatives or refunds, but we shall not be liable for any additional expenses or losses incurred by you. - Travel Documents and Insurance:
a. It is your responsibility to ensure that you have valid travel documents, including passports, visas, and any other required permits, for the duration of the tour. Alfa Tours Egypt may provide general guidance and assistance, but you are solely responsible for complying with the applicable requirements.
b. We strongly recommend that you obtain comprehensive travel insurance to cover any unforeseen events, medical expenses, trip cancellations, or other losses during the tour. Alfa Tours Egypt shall not be liable for any expenses or losses incurred due to your failure to obtain adequate travel insurance. - Code of Conduct:
a. You are expected to behave responsibly, respectfully, and in accordance with local laws, customs, and regulations during the tour. Any behavior that disrupts the tour, endangers others, or violates local laws may result in your removal from the tour without any refund.
b. You are responsible for your personal belongings and valuables during the tour. Alfa Tours Egypt shall not be liable for any loss, theft, damage, or misplacement of personal items. - Limitation of Liability:
a. Alfa Tours Egypt acts as an intermediary between you and third-party service providers (e.g., hotels, transportation companies, local guides). While we strive to ensure the quality and reliability of these services, we shall not be responsible for any acts, omissions, negligence, or misconduct of these third parties.
b. Alfa Tours Egypt shall not be liable for any personal injury, illness, property damage, loss of enjoyment, or any indirect, consequential, or incidental damages arising from your participation in the tour, except where such liability cannot be excluded or limited by law. - Governing Law and Jurisdiction:
These Terms and Conditions shall be governed by and construed in accordance with the laws of Egypt. Any disputes arising out of these terms or the tour shall be submitted to the exclusive jurisdiction of the competent courts in Egypt.